FAQ - shafaqchemi

1. What is caustic soda flake?

Caustic soda flake, also known as sodium hydroxide (NaOH), is a white, odorless, and highly alkaline substance in flake form. It is widely used in various industries such as manufacturing, water treatment, and cleaning due to its strong chemical reactivity.

2. What are the common applications of caustic soda flakes?

Caustic soda flakes are used in numerous applications, including:

Pulp and paper
production
Textile processing
Water treatment
Soap and detergent
manufacturing
Chemical production
Food processing

3. What is the packaging of Shafaq Chemi's caustic soda flakes?

Our caustic soda flakes are typically packaged in 25kg bags, which are then secured within 1.25 metric ton jumbo bags for easy transportation and storage. Custom packaging options may also be available upon request.

4. How should caustic soda flakes be stored?

Caustic soda flakes should be stored in a cool, dry, and well-ventilated area away from moisture and incompatible substances such as acids. It’s essential to keep the packaging sealed and labeled correctly to prevent accidental exposure.

5. What safety precautions should be taken when handling caustic soda flakes?

Handling caustic soda flakes requires strict adherence to safety protocols:

Always wear appropriate personal protective equipment (PPE) like gloves, goggles, and protective clothing.
Avoid direct contact with skin and eyes.
Ensure proper ventilation in the working area.
In case of contact, rinse the affected area with plenty of water and seek medical attention if necessary.

6. How can I place an order for caustic soda flakes?

To place an order, please visit our Contact Us page and fill out the inquiry form, or reach out to us via phone or email. Our sales team will assist you with product details, pricing, and shipping arrangements.

7. What is the minimum order quantity (MOQ) for caustic soda flakes?

The minimum order quantity varies depending on the destination and specific requirements. Please contact our sales team to discuss your needs and obtain more detailed information.

8. Do you provide international shipping?

Yes, Shafaq Chemi offers international shipping for caustic soda flakes. We work with trusted logistics partners to ensure timely and safe delivery of our products to customers worldwide.

9. What quality standards does Shafaq Chemi adhere to?

Shafaq Chemi is committed to producing high-quality caustic soda flakes. Our production process adheres to stringent industry standards, and our products are regularly tested to ensure they meet or exceed global quality benchmarks.

10. Can I request a sample of caustic soda flakes before placing a bulk order?

Yes, samples of our caustic soda flakes are available upon request. Please contact our sales team to arrange for a sample and discuss any specific requirements you may have.

11. What payment methods do you accept?

We accept a variety of payment methods, including bank transfers and letters of credit (L/C). Payment terms are typically discussed and agreed upon during the order placement process.

12. How long does it take to process and ship an order?

Order processing times can vary based on the order size and destination. Typically, orders are processed within a few days, and shipping times depend on the chosen delivery method and destination. Our sales team will provide a more accurate timeline when your order is placed.

13. What makes Shafaq Chemi's caustic soda flakes stand out from competitors?

Shafaq Chemi’s caustic soda flakes are known for their high purity, consistent quality, and reliability. With over two decades of experience, we have honed our production processes to deliver superior products that meet the diverse needs of our global customers.

14. How can I contact Shafaq Chemi for more information?

You can reach out to us through the Contact Us page on our website, via email, or by phone. Our team is ready to assist with any questions or inquiries you may have about our products and services.

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For more information about our company, please contact us via WhatsApp or email.” We are dedicated to serve you with ‘Quality & Integrity.’

For more information about our company, please contact us via

WhatsApp or email.” We are dedicated to serve you with ‘Quality & Integrity.’